Sales Policy
Sales Policy
Shipping
Shipping is free on orders of $1,000 or more within the lower 48 states. Orders under $1,000 ship at FedEx rates, calculated at checkout. For Alaska, Hawaii, and U.S. territories, please contact us for a shipping quote before ordering.
Most products are ordered from the manufacturer, and lead times range from a few days to several weeks. We'll confirm your exact ship time before payment is processed.
Returns & Refunds
Before your order is placed
Most products are ordered from the manufacturer specifically for you. After you place an order, we'll contact you to confirm pricing and the expected ship time before your payment is processed. If the details don't work for you, you can cancel at no cost before payment is processed.
All sales are final
Once payment is processed and your order is placed with the manufacturer, the sale is final. This includes special-order items, custom-length cables, and demo, used, trade-in, and clearance equipment. Any exception must be agreed to in writing by Choice Audio before payment is processed.
Not sure a component is right for you?
Book a private audition in our showroom, or ask about our Home Audition Program to listen in your own system before you buy.
Dead on arrival (DOA) guarantee
We guarantee that every product we sell, new, demo, used, trade-in, or clearance, will not arrive dead on arrival. If an item arrives not working, contact us within 48 hours of delivery at 651-217-2083 or sales@choiceaudio.com.
- New products: we'll arrange a repair or replacement through the manufacturer at no cost to you.
- Demo, used, trade-in, and clearance products: you may choose to have the item repaired, replaced, or refunded.
Shipping damage
Visible shipping damage must be noted on the bill of lading when you receive the delivery. Concealed damage must be reported within 24 hours of delivery. Please keep all original packaging until the claim is resolved.
Approved returns
When a return has been approved in writing, the item must be returned in like-new condition with all original packaging, accessories, and documentation. The customer is responsible for return shipping, and the original shipping cost is deducted from the refund. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item. Deductions may be made for damage or missing items.
Warranty
New products are covered by the manufacturer's warranty. Choice Audio follows each manufacturer's warranty terms and does not offer an additional warranty. Please contact us first for any warranty service, and we'll help coordinate with the manufacturer.
Home Audition Program
Some components are best judged in your own system and room. For eligible products, our Home Audition Program lets you listen at home for up to 10 days before deciding whether to keep them.
How it works
- Agree on the details. Before the audition, we confirm in writing the equipment, the purchase price, the audition period, the return date, and delivery and return arrangements, including any shipping costs.
- Pay in full. The full agreed purchase price is paid before the equipment leaves Choice Audio.
- Listen at home. The standard audition period is 10 days from delivery, unless a different period is agreed in writing.
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Keep it or return it. If you keep the equipment, your purchase is complete. If you return it by the agreed date in the same condition, with all accessories and original packaging, we'll refund your payment:
- ACH or wire transfer: full refund.
- Credit card: refund less a 3% fee to cover non-refundable card processing costs.
- Shipped auditions: For out-of-town auditions, Choice Audio pays shipping to you. If you return the equipment, you pay return shipping. If you keep the equipment, there is no shipping cost to you.
Each audition is confirmed with a signed Home Audition Agreement, which we'll email to you for electronic signature before the equipment leaves Choice Audio. If anything in the agreement differs from this policy, the signed agreement applies.
Agreed purchase price
The purchase price agreed before the audition is the price Choice Audio offers for that equipment. It is not subject to further negotiation after the home trial. If you keep the equipment, the purchase is final.
Care and responsibility
- You are responsible for loss, theft, or damage from the time the equipment leaves Choice Audio until it is returned, inspected, and accepted by Choice Audio. We recommend confirming that your homeowner's or renter's insurance covers equipment in your care.
- Please use reasonable care, and do not transfer or loan the equipment to anyone else.
- Returned equipment is inspected within 3 business days of receipt. Reasonable repair costs, or replacement value if necessary, will be deducted from your refund for any damage or missing items.
Return dates and extensions
Extensions must be approved by Choice Audio in writing; email is fine. Equipment not returned by the agreed date without an approved extension is considered purchased, and no refund will be issued.
Availability
Home auditions are offered at Choice Audio's discretion and depend on the product, its availability, and your location. We always encourage customers to consider their local authorized dealer first. For established customers, Choice Audio may adjust or waive audition fees and payment requirements at its discretion. Contact us at 651-217-2083 or sales@choiceaudio.com to ask whether a home audition is available for the component you're considering.
Trade-Ins
We occasionally accept trade-in equipment toward the purchase of new products. Trade-in items must be received by Choice Audio within one week of your new equipment delivery.
The trade-in value is estimated at the time of agreement and subject to confirmation upon inspection. If the equipment does not meet the described condition or is missing items, we reserve the right to adjust the trade-in value accordingly. You agree to pay any resulting difference in the final purchase price.
Protect Your Investment with Our Upgrade Policy
When you purchase new gear from us, you're eligible for our 100% Trade-Up Policy for one year. This means you can trade in your current component (e.g., amplifier for amplifier) at full original purchase value toward a new, similar component.
To qualify:
- Condition: The trade-in must be a current model and in mint condition, with all original packaging and accessories.
- Upgrade requirement: The new component must represent a genuine upgrade — significantly more expensive and purchased at full retail price (no additional discounts).
Condition adjustments:
If your trade-in has scratches or is missing packaging, remotes, manuals, or accessories, deductions will be applied.
Final value is confirmed after inspection. If differences are found, you are responsible for covering any adjustment in value.
Note: Some restrictions may apply. Please contact us to confirm eligibility.
Disclaimers
Prices and availability are subject to change without notice. All trademarks and trade names used herein are the property of their respective owners.
Questions? Call 651-217-2083 or email sales@choiceaudio.com.
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